Client Rights

Individuals who receive services from the Middle Peninsula-Northern Neck Community Services Board (MP-NN CSB) have certain rights as described in the Human Rights Regulations for Individuals Receiving Services from Providers Licensed, Funded, or Operated by the Department of Behavioral Health and Developmental Services. For a full review of your Human Rights, please use the following link: https://law.lis.virginia.gov/admincode/title12/agency35/chapter115/

If you have questions about your rights or feel that your rights have been violated, you may call one of the following numbers:

MP-NN CSB Quality Assurance Office at 804-758-5314.  

The Office of Human Rights, Region V @ 757-253-7061.

Please review below for a summary of your rights:

  1. Right to Dignity
  2. Right to Treatment
  3. Participate in Decision-making
  4. Authorized Representative
  5. Confidentiality
  6. Access to Amendment of Service
  7. Freedom from Restrictions
  8. Free from Seclusion/Restraint
  9. Work/Employment
  10. Research
  11. Complaint and Appeal Process
  12. HCBS Rights
  13. Assurance of Rights
  14. Right to Notification

Right to Dignity 

  • As a person being served by MP-NN CSB, you have the right to be treated with dignity, which includes the following rights:
  • To exercise legal, civil, human rights
  • Have person-centered services
  • Be protected, respected, and supported
  • Use your preferred or legal name. 
  • Be protected from harm including abuse, neglect, and exploitation.
  • Have help in learning about, applying for, and fully using any public service or benefit
  • Be provided with information about program services, policies, and rules in writing and in the manner, format and language easily understood 
  • Have opportunities to communicate in private with advocates, and have an individual of the person’s choice notified of the person’s general condition, location, and transfer to another provider
  •  

    For individuals within MP-NN CSB Residential services, you also have the right to:

     

    • Have sufficient and suitable clothing for his exclusive use.
    • Receive nutritionally adequate, varied, and appetizing meals that are prepared and served under sanitary conditions, are served at appropriate times and temperatures, and are consistent with any individualized diet program.
    • Live in a humane, safe, sanitary environment
    • Practice a religion and participate in religious services subject to their availability
    • Have paper, pencil and stamps provided free of charge for at least one letter every day upon request.
    • Communicate privately with any person by mail, and by telephone, and have help in writing or reading mail, and using the telephone, as needed. Use of the telephone may be limited to certain times and places.
    • Have or refuse visitors.